FAQ
Question What kinds of payment methods do you guys accept ?
ANSWER:
We
currently accept Paypal for the small order as our preferred online payment
processor. Payment with confirmed mailing address and optional verified buyer
status will help ensure your order is processed faster. As to the large or the
bulk order, we prefer accepting money order or wire transfer method.
Question Why does my order require voice verification and/or fax
verification?
ANSWER:
We like to take all possible steps to protect our
clients' details as well as the integrity of . By speaking with our client's on
the phone, we not only make the transaction fast, easy and safe, but it also
gives us a chance to strengthen our connection to our clients and answer any
Questions you might have
Question How do I sell credits to you?
ANSWER:
To sell credits, please
contact us via email. Our representative will liaise with you. Let us know your
server, the amount of credits to sell, your Paypal email address and we will
give you our character names and location to meet you in game. After we have
received the credits, we will send you the payment.
Question Are there discounts for larger orders?
ANSWER:
The good news
is YES. This will be based on a case by case basis. Please contact us via email
or instant messengers. Usually we accept money order and wire transfer as the
payment method for the bulk sale.
Question Why does your price change so frequently?
ANSWER:
We raise
and decrease our prices in accordance with market supply and demand. When supply
is short and demand is high, prices will increase. When supply is plentiful but
there is little demand, prices will decrease. This is the reason for changing
prices and also why currency prices may vary from server to server on one
game.
Question Why do you sometimes need to call me when I've placed an order?
ANSWER:
There may have been an error on your order, a mis-spelt
character name or complications with payment. If you have been unavailable to
receive your order, we may call you to ask you to collect your order in game, if
remote delivery is not available.
For larger orders, we must confirm your
identity and legitimate possession of the card or Paypal account you are using
to pay. This serves to decrease fraud and deter scammers, something which
benefits all our customers and MMORPG players.
If you are worried about an
order or have not managed to resolve an issue via e-mail, we may call you to
assure you and help resolve any problems you are having.
Question How to protect from imposters?
ANSWER:
It is always safer to
deal with a well known trader and seller. However, due to the recent flood of
MSN spoofing (faking MSN numbers to make you believe it's someone else you are
talking to) done by scammers the following procedures are now implemented at for
all trades and purchases to protect our customers from being scammed.
When purchasing products make sure you are always make your payment ONLY to
This e-mail address is being protected from spambots, you need JavaScript
enabled to view it on our website. Check the spelling! Some scammers use minor
variations in spelling to fool you! If someone asks you to send a payment to
another address for ANY reason, it's not us!
When dealing with staff over
MSN, IF YOU ARE HANDING ANYTHING OVER FIRST before getting something when
trading, send an email to with a password for him to repeat to you in a game if
you are unsure!
An additional safety feature is to click on the 'Chat'
Button on our website. That links you directly to a staff only if he is online
via a 'live' chat through your web browser.
Question Which servers are you on?
ANSWER:
We support all servers.
You can see the details of the servers and the price of credits on each game
page.
Question Your LiveChat is on or it's say's your online on your website but
you are not responding. What's wrong?
ANSWER:
Sometimes we are in the
process of delivering credits and could not respond to you immediately. Please
bear with us. We will respond to you as fast as we can. Please note that instant
messaging is not always reliable. Please email us if you are having difficulties
in messaging us.
Question How can I communicate with after my payment has been cleared?
ANSWER:
You can opt to contact us via Live Help, e-mail or telephone
(contact details can be found in the Contact Us section). Please quote your
order number to ensure your enquiry is dealt with swiftly.
Question What is a Bulk Order?
ANSWER:
A Bulk Order is an order for
large amounts. In many cases, can give discounts on orders of this size. To
request a price quote, please complete the Request For Pricing Form, and
depending on current volume we will respond within 2 business days from receipt
of your request.
Question How to reach Bulk Orders?
ANSWER:
If you have any additional
Questions or comments, please contact us via email Please be sure to include all
the details (game name, server, quantity) of your email.
Question What is Bonus Dollar?
ANSWER:
As a way to acknowledge the
extended support from all of our great customers, our company newly launched a
brand new returning system----Bonus Dollar. Bonus Dollars can be used to consume
any currency/items/ powerleveling/ cdkey desired at
Question How to get Bonus Dollars?
ANSWER:
Register an account on .
If you have already been our member, please disregard this request. Your every
consumption on our website will be recorded, and it will bring you up to 3% cash
back with your payment in our system every time. Bonus Dollars will be added to
your account automatically in return for your extended support to our website.
You can check your Bonus Dollar status on our website anytime.
Question How to use Bonus Dollars?
ANSWER:
Bonus Dollar is a special
paying system launched by . All members can use Bonus Dollars to pay for your
orders. All the preferential treatment posted by will be returned to customers,
with which you can pay your orders by Bonus Dollars freely at .
When log in the system, you will firstly see your currency Bonus Dollar Account information in user system on the right panel.
When you are shopping, the Shopping Cart System will automatically show the balance in your shopping cart. Entering the 'Payment Information' page, you will be shown with a new paying system--- Bonus Dollar Pay.
Question How to check your Bonus Dollar balance?
ANSWER:
Please login
to your account on our website, and click the Bonus Dollars to check your
balance.
Question Can I use my coupon with any item?
ANSWER:
The promotional
products cannot be combined with any other offer such like Bonus Dollar and
coupon.
Review the contents of your shopping cart. The coupon would be useless for this purchase if there are promotional products in your shopping cart.
Question I didn't receive my Bonus Dollars after my checkout? Why?
ANSWER:
Bonus points are credited to your account balance only after
your purchase is arrived to you. Coupon code cannot be combined with any other
offer such like Bonus Dollar.
Question How do I pay with my credit card without using Paypal?
ANSWER:
We do offer the option to pay using a credit card outside of Paypal. To
place an order with a credit card is easy and simple. Proceed through the order
process as normal, and once you are forwarded to Paypal you will be presented
with an option to pay with your Paypal account or an independent credit card.
The option to use a credit card is available through both services.
Question What time are you likely to call me regarding an order?
ANSWER:
We are aware of vast time differences between certain countries, and so we
will strive to call you 30 minutes to 1 hour after your order is made to ensure
you are available and that we don’t wake you up!
Question What security precautions are taken to protect my personal
information?
ANSWER:
takes the protection of our clients' personal
information very seriously. We have various systems in place to screen each and
every order for anything that might seem amiss, and since our operation runs
24/7 without closing, so too are we vigilant. Additionally, the information
submitted will never be disclosed to any third parties.
Question How is delivery accomplished?
ANSWER:
After you complete the
order process and have sent payment, the order appears in our delivery queue in
the order in which it was received. Our delivery team will then log into the
appropriate game and contact the character specified on the order form. If our
delivery team is unable to make contact, an e-mail will be sent to the contact
address provided. You may reply to this e-mail or log onto our live chat to
verify the status of your delivery.
Question How long does delivery take?
ANSWER:
If your order is in
stock we can usually deliver within 30 minutes, deliveries can occasionally take
up to 90 minutes or longer however depending on order volumes and game server
traffic.
Question What confirmations should I expect once I've placed an order?
ANSWER:
You will receive an email within 30 minutes after placing an
order. If your order was approved, this email will confirm your order.
Otherwise, it will notify you that this order failed and will give you
instructions on how to process your order. Once your order delivers, a delivery
confirmation email will be sent.
We may also require additional verifications or information before accepting an order. We will contact you if your order is cancelled or if additional information is required to accept your order.
Question I have been waiting in game for a really long time. How do I confirm
my order?
ANSWER:
If you have placed an order and have been waiting in
game for more than 30 minutes, first check your contact email to see if we have
tried to locate you. If no email is in your inbox, feel free to log into our
live chat window and speak with one of our customer service representatives to
confirm everything is alright with your order.
Question What is a pending e-check, and why do I need to wait for it to
clear?
ANSWER:
A pending e-check is a type of payment option available
with Paypal. A pending e-check is just like writing a normal check, except
electronically. Just like normal checks, pending e-checks take a few days to
clear while Paypal verifies the funds are present within the senders account.
Once the check has cleared, the money is transferred to 's account and then
delivery can take place immediately thereafter.
Question How do I avoid sending an e-check?
ANSWER:
An e-check
results when a payment is sent from an unverified account without sufficient
balance in the Paypal account to cover the cost of the order. Paypal must
contact the bank and verify that the funds are present, thus the cause of the 3
to 4 day delay. To avoid sending an e-check, first complete the verification
process for your account, and then make sure the funds are present in Paypal
before you place an order. To confirm your payment type, just before placing the
order you will see a blue hyperlink that reads: "choose more funding options".
By clicking this link you may determine which option is currently selected for
your payment, and what payment options your account supports.
Question I've sent an e-check, but I did not mean to. How do I cancel it?
ANSWER:
If you have mistakenly sent a pending e-check, you may log onto
our live chat to request a refund. If you wish to receive an instant delivery,
you may place the order with a valid credit card. Our live chat representatives
can guide you through this process and will answer any Questions you might have.
Question General Power-Leveling Disclaimer
ANSWER:
1. Your account
will be safe with us as we take data security very seriously. We use encryption,
firewalls and other technology and security procedures to help protect the
accuracy and security of your personal information and prevent unauthorized
access or improper use. For example, you will note that while using some
features of the ' web site you will need to submit a password or some other type
of authenticating information.
2. We will change the password to your account to avoid any interruptions during the leveling process. If you need to check on the progress of your character, you can do that from another account or simply contact us and we will be more than glad to check that out for you. You can also log into your account with and check the updated progress report.
3. Gold accumulated throughout the leveling process will be left in your character's inventory. Non-upgradeable items will be vendored or auctioned off to fund the leveling process. As a general rule, loot distribution works exactly like how it would with any group you play with. Should an upgrade drops, your character will have first dips or roll if there are multiple needs. Often when power-leveling, your character will be grouped with other levelers. In event of a greed drop, the item will be sold for gold and the profit shared amongst the group.
4. You understand that by requesting play-time during the power-leveling process will extend the duration of the power-leveling service and compensation requests for late completion or refund for levels gained during your play-time will not be entertained.
Question General Power-Leveling Terms of Service
ANSWER:
As the
leading provider of Power Leveling, provides the quickest and the most secure
leveling services while maintaining an emphasis on quality. Your character will
be leveled by our master players 24 hours a day, 7 days a week, operating at the
highest efficiency so that your character will reach the desired level in the
timeframe you've specified. This is why 's Power Leveling service is the easiest
way for you to bypass boredom and get to having fun.
Account Safety
relies on strictly enforced internal policies to safeguard customer game accounts. Every single character is leveled by a master player that conducts himself in an ethical manner in the game. Your character will not be used to Player-Kill, Kill-Steal, hoard farming locations, or any other in-game behavior that is frowned upon. It goes without saying that macros, dupes, game bug exploits, and other such foolishness will never be used. In short, your character will be leveled the safest way possible: by going through the grind.
Account Security
We understand that you may be nervous about letting us access your game account while leveling your character. Game account theft is a very real problem, thus we take the security of our customers' game accounts very seriously. In addition to the fact that we as a company would like to stay in business for more than a few weeks, you should take comfort in the fact that we only need your game ID and password to level your character. We do not need your master ID, password, or your birthday, all of which are needed to take full control of an account. Since you keep this vital information yourself, your account is fully secure.
Confidential
While leveling your character, our master players will only talk to other characters under our control. If we happened to run into someone who is familiar with your character, we indicate that we are a friend or relative playing your character for a little while. You may also tell us how to deal with such situations. We will not under any circumstance reveal the leveling service.
Unparalleled Value
By being a direct service provider, has flexibility and cost savings that leveling resellers do not have. We can draft a customized leveling package to include any such equipment that you wish to purchase. Other sellers may undercut our prices in desperation, but they cannot deliver the same level and quality of service as we can. Be especially weary
No Hidden Costs
We will not take any of your equipment or expend any of your gold. Your possessions prior to the start of leveling will be fully inventoried and returned back to you intact. Your character will also keep all items from drops during the leveling service. However, since drops and such are by chance, we cannot make any guarantees about what extra items your character will gain through drops.
Character Progress Tracking
Prior to starting your leveling service, you can specify a segment of time each day when you can play with your character. This not only allows you to track the progress of your character, but you can use the time to meet up with your friends in the game and explore your character's new powers.
ATTENTION
We prefer you not to log in to your account during the process so we can complete it as quickly as possible.
Question How to earn top commission?
ANSWER:
You earn 12% Commission
per new customer purchase and 10% Payout on every Re-Order referred from your
site. If a website banner does not appeal to you, there are other ways to take
advantage of our program, including utilizing a mailing list, as well as simply
placing a small banner in your message board signature (provided that you do not
spam). Our payment schedule is monthly, on the last day of every month. We offer
payment through PayPal, a corporate check or Wire Transfer.
The minimum payment amount is $200.00, and all unpaid amounts are carried forward to the next month.
Question What is Affiliate Program?
ANSWER:
Affiliate Program is free
to join, it's easy to sign-up and requires no technical knowledge. Affiliate
programs are common throughout the Internet and offer website owners an
additional way to profit from their websites. Affiliates generate traffic and
sales for commercial websites and in return receive a commission payment.
Question Why join Affiliate Program?
ANSWER:
Team up with the Best.
is the worldwide leader in providing game-enhancement services to players of
online games. With 24/7 services for great games like Dark Age of Camelot
(DAoC), EverQuest (EQ), Final Fantasy XI (FFXI), Lineage 2 (L2), and many more
you are sure to be partnering the biggest and the best. If you are a website
administrator, a fellow seller, or hosting a fan site, or just a casual web
surfer, you can start earning money today. Let 's impeccable reputation work for
you.
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